General Information

How Long Are Migration Records Kept?

The Cloudiway migration platform is designed as a migration engine, not a long-term synchronization tool (our coexistence platform may be used for long-term sharing of data between different systems). Therefore the migration records are regularly deleted. There are two possibilities: You choose to delete migration records at the end of your migration project If you […]

How To Migrate Data From Google To Microsoft 365?

After initially choosing to use Google Workspace in your work environment, you’ve now decided to switch to Microsoft 365. This article explains how to migrate from Google to Microsoft 365 using a combination of Cloudiway products. Features of the Cloudiway tools Cloudiway provides a single solution for all the steps of your migration: user and […]

How To Buy Premium Support And/Or Services Packages ?

This article explains how to buy Cloudiway Support Packages or Services. We include in all our licenses free Basic Support to help you face issues at each step of your data migration. For more advanced expectations, we encourage users to subscribe to our Premium Support packages to cover issues out of business hours during evenings or weekends… The consultant’s scope of expertise […]

Google Shared Drives Permissions Mappings

The Google Shared Drives preprocessing task creates the target, whether it is a Microsoft Teams or a Sharepoint modern Site, and maps the memberships based on your mapping table. 1 – If you are migrating from Google Shared Drives to Sharepoint, here is what you should expect: Manager: The user or Group will be added […]

Limits Of Free Support

Following this support rules article, we want to emphasize the limits of free support in this article. Free Basic Support is included in the price of all Cloudiway migration licenses. However, Cloudiway shall have no obligation to provide unlimited technical support and we reserve the right to charge for additional support and/or consulting services. Free […]

How Slack Migration Works

Cloudiway migrates all Slack Channels, Private and Standard. The Cloudiway migration tool supports all versions of Slack, standard, paid, and unpaid. Slack Channels are migrated into Microsoft Teams. Direct Messages are also migrated. When migrating Slack to MS Teams, you have 3 options: 1- Migrate a Slack Channel into a Team (General Channel of the […]

Buy Licenses in the Cloudiway Shop

It is easy to purchase licenses directly online with a credit card for most migration projects. When logged into the platform, go to the upper right corner of the browser and click on Shop and select Buy Licenses.   Choose your License(s) and quantity, then press Add to Cart against each selection. Once reviewed and […]

Cloudiway Support And Services SLA

Support SLA (Service-Level Agreement) Standard Support: Support SLA are described here: Basic support is done from Monday to Friday. SLA are 8 business hours. Only critical issues (platform down) have a one-hour SLA 24×7. SLA means maximum response time but we usually respond faster. Basic support is done exclusively by mail (no phone calls, […]

Cloudiway Free Trial

Cloudiway offers a free limited trial license for its Mailbox, File, and Group migration tools.  This free trial is meant to allow our customers to test their configuration prior to purchasing migration licenses. You can sign up for this free trial at – Also, please become familiar with the appropriate admin guide(s) for your […]

Microsoft Office 365 Migration FAQs

Following the Migration Between Microsoft 365 Tenants solution page, the limitations list page. You will find below our answers to the most FAQs (Frequently Asked Questions) on MS Office 365 tenant to tenant migration.   1. Mailbox Does the migration retain all user settings (folder structure, read/unread status, public/private calendar entries, flags, reminders, notes, contacts, […]

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