General Information

Limits Of Free Support

Following this support rules article, we want to emphasize the limits of free support in this article. Free Basic Support is included in the price of all Cloudiway migration licenses. However, Cloudiway shall have no obligation to provide unlimited technical support and we reserve the right to charge for additional support and/or consulting services. Free […]

How Slack Migration Works

Cloudiway migrates all Slack Channels, Private and Standard. The Cloudiway migration tool supports all versions of Slack, standard, paid, and unpaid. Slack Channels are migrated into Microsoft Teams. When migrating Slack to MS Teams, you have 3 options: 1- Migrate a Slack Channel into a Team (General Channel of the Team). 2- Migrate a Slack […]

Buy Licenses in the Cloudiway Shop

It is easy to purchase licenses directly online with a credit card for most migration projects. When logged into the platform, go to the upper right corner of the browser and click on Shop and select Buy Licenses.   Choose your License(s) and quantity, then press Add to Cart against each selection. Once reviewed and […]

Cloudiway Support And Services SLA

Support SLA (Service-Level Agreement) Standard Support: Support SLA are described here: Basic support is done from Monday to Friday. SLA are 8 business hours. Only critical issues (platform down) have a one-hour SLA 24×7. SLA means maximum response time but we usually respond faster. Basic support is done exclusively by mail (no phone calls, […]

Cloudiway Free Trial

Cloudiway offers a free limited trial license for its Mailbox, File, and Group migration tools.  This free trial is meant to allow our customers to test their configuration prior to purchasing migration licenses. You can sign up for this free trial at – Also, please become familiar with the appropriate admin guide(s) for your […]

Microsoft Office 365 Migration FAQs

Following the Migration Between Microsoft 365 Tenants solution page, the limitations list page. You will find below our answers to the most FAQs (Frequently Asked Questions) on MS Office 365 tenant to tenant migration.   1. Mailbox Does the migration retain all user settings (folder structure, read/unread status, public/private calendar entries, flags, reminders, notes, contacts, […]

Google Throttling Limitations

Cloudiway migrates Google Apps mail using the IMAP protocol for which Google imposes throttling limitations. Reaching the limit triggers a safeguard that temporarily suspends the account. See Typically, Google allows a download of between 2.5 and 3.5 GB of data per day after which it may disable the user account for up to 24 hours. […]

Sharepoint Migration Limitations

This article describes the current limitations of the solution. Limitations Versioning Versioning enables you to store, track, and restore items in a list and files in a library as they are changed. The Sharepoint migration migrates the currently used version of items and files. The other versions are not migrated. Workflows SharePoint workflows are pre-programmed mini-applications that […]

G Suite To Microsoft 365 Mail Migration Limitations And Throttling Policies

Let’s talk about performance: G Suite to Office 365 mail migration There are several considerations regarding email migration performance. The Cloudiway migration platform uses all available resources to provide the fastest migration possible and can support both small and large migrations. The on-demand migration engine allocates the capacity that you need to migrate the volume of […]

Microsoft Office 365 Tenant Migration Tools Overview

This article describes Microsoft Office 365 to Office 365 migration limitations and what is migrated with the platform. Mailbox migration Migrated: Mailboxes (emails, folders, contacts, tasks, inbound rules, notes, journal). Shared, Rooms and equipment mailboxes are recreated and migrated. Primary and secondary calendars. Litigation hold (Recoverable Items) folders: migrated natively , hidden folders are migrated […]

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