Plan & Prepare

Self-Service Migration With Cloudiway

When migrating mailboxes from Zimbra, IMAP, or O365 to O365 you may find that a source administrator account is not an option to be used during the setup of the migration tools.  Instead, you will need to ask the user for the credentials to their source mailbox.  This is possible when using the Cloudiway mail […]

Zimbra Connector Configuration

This article explains how to configure a Zimbra Connector to use the Cloudiway migration platform. Go to Connectors, click NEW, select Connector Type Zimbra. Enter the Connector Name, check Mail. In the Connector Configuration: Enter the Administration Server Name, the Server Name, Administrator Account. Cloudiway migration platform migrates the mails using IMAP. Contacts and calendars […]

Exchange to Office 365 Migration

This article explains how to migrate Exchange to Office 365 using Cloudiway.   1. Create an Exchange On-Premises source connector Click on Connectors > New. Select Connector Type Exchange On Premises. Set a Connector Name, select Mail then click on NEXT. Enter the different settings: Domain Names – Enter the SMTP domain names of the […]

Synchronizing Specific OU’s with GALSync On-Prem

When setting up your GALSync on-prem project, you may find that it is beneficial to synchronize specific OU’s rather than use the built-in filtering options available in the Cloudiway tool.  This is achievable by editing the PullUsers.ps1 file after you have installed the local Cloudiway GALSync agent in your environment. Note: GALSync initial setup assistance […]

Set Impersonation Permissions In Exchange 2010 Or Later

Cloudiway uses impersonation for accessing user mailboxes. Cloudiway automatically configures impersonation if the account defined in the connector is the administrator of Exchange. How to set impersonation permissions in Exchange 2010 or later Sometimes, the automatic procedure doesn’t work. For example, if the migration account defined in the connector is not administrator of the Exchange infrastructure, the automatic […]

Zimbra Migration: What You Need To Know

This article explains how Zimbra servers are migrated. For more details, please check out our admin guide. The Cloudiway migration platform supports Zimbra server migration. There are two modes of migration: migration with an admin account that has all necessary delegations to all mailboxes; and, self-service migration (when it’s not possible to have a delegated […]

How To Make Sure The OneDrive Account Exists?

Problem: During a File migration or Preprocessing, you are facing the error message “OneDrive account not found” or “User’s mysite not found”. Cause: The OneDrive account is not found, either in the source or in the target. You can check in the error message if the problem is occurring in the source or target. It’s […]

Make Sure Your Tenant Name, Domain, Client Id And Client Secret Are Correct

Problem You’re trying to migrate from or to OneDrive and you’re facing a fatal error: Unable to get Personal OneDrive URL at the source (or target). Settings in your connector (source or target) are incorrect. One of these fields is incorrect: Tenant name is incorrect Domain name is incorrect ClientId and Secret are incorrect Resolution […]

Microsoft Office 365 Migration FAQs

Following the Migration Between Microsoft 365 Tenants solution page, the limitations list page. You will find below our answers to the most FAQs (Frequently Asked Questions) on MS Office 365 tenant to tenant migration.   1. Mailbox Does the migration retain all user settings (folder structure, read/unread status, public/private calendar entries, flags, reminders, notes, contacts, […]

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