Troubleshooting

ListUsers Error Google (Domain Not Found)

When running Get List in Files -> User List for a GSuite connector, the task fails with the following error message: ListUsers Error Google.Apis.Requests.RequestError Domain not found. [404] Errors [ Message[Domain not found.] Location[ – ] Reason[notFound] Domain[global] ] Cause The domain name configured in the platform for the GSuite connector is invalid. Resolution Make […]

Configuration Issue Is Preventing Authentication Error

When PreProcessing a Team, you may encounter the following error: A configuration issue is preventing authentication – check the error message from the server for details. You can modify the configuration in the application registration portal. See https://aka.ms/msal-net-invalid-client for details. Original exception: AADSTS7000218: The request body must contain the following parameter: ‘client_assertion’ or ‘client_secret’. The […]

Throttling Limit Reached, Stopping Migration

You notice the error “Throttling limit reached, stopping migration” in the user migration logs. Cause 1 Google connector: Cloudiway migrates Google Apps mail using the IMAP protocol for which Google imposes throttling limitations. Reaching the limit triggers a safeguard that temporarily suspends the account. See https://support.google.com/a/answer/1071518?hl=en Typically, Google allows a download of between 2.5 and 3.5 GB […]

Contents (Contacts, Appointments, Files) Are Ignored

You are migrating a mailbox and you are seeing ignored items. This article explains what are ignored items. You may have ignored mails or ignored calendars if you are migrating between specific date ranges. You may have ignored mails if migration of Trash is disabled. The platform migrates the mails. When an item is not […]

Pre-Processing Error – Wrong Tenant

You may receive an error saying something similar to: Pre-Processing Error for (username) : Error Authenticating : invalid_resource…(additional error info)…  You might have sent your authentication request to the wrong tenant. This error is common in cases where the source or target Office 365 connector contains an incorrect Tenant Name or improperly formatted Tenant Name. In […]

Can’t Edit Appointments After Migration

This article explains why users cannot edit an appointment after migration and how to address it. In Office 365 (Exchange), only the owner of an appointment can edit it. Outlook and OWA determine who is the owner of an appointment based on the Organizer field. It reads the Organizer field and verifies if you are […]

How to remove the licenses limit in the project

If you face this error “Initialization error: Limit of allowed licenses reached” you may need to check the limit number of licenses that a project can consume. To do so, edit the project by clicking the pen icon to the left of the project name: Then set the limits in the Licenses Settings section. The […]

Wrong Permission Everyone Except External Users In OneDrive

Sometimes, a default permission “Everyone except External users in OneDrive” appears in all files and folders in your OneDrive. This permission has not been created by the Cloudiway platform. The Cloudiway platform creates permissions on individual files and folders. But this permission comes from the site settings and Cloudiway has no code that creates permissions […]

Cloudiway License Is Invalid

Before starting the migration, a mail, file, group, etc., you may get the message “License Is Invalid”.  This is due to the type of license you are using to migrate that source.  More information on license can be found here: https://help.cloudiway.com/article/license-management/ Please make sure you purchased the right license from the Shop: You will need […]

Migration Status: License Exceeded

During your migration, a user, site, group, etc., migration may stop with the message “License Exceeded”.  This is due to the limitations of the license you are using to migrate that source.  More information on license limits can be found here: https://help.cloudiway.com/article/license-management/   To continue the migration, you will need to make sure there are […]

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