Exchange

Increase The Time Window In Exchange Web Services

Problem While performing a lookup of Free/Busy of one of your users in Exchange, you are able to get the availability only for the next 62 days. So while performing your requests you see the error m...

ErrorMessageSizeExceeded Failed To Write Mail Error

Problem During migration to Office 365, you have noticed the following error: “Failed to write Mail:[Title of your message] ErrorMessageSizeExceeded” Cause The mail is larger than the Exchange Web...

No Mailbox With Such Guid Error

Problem While migrating a user to Office 365 or Exchange using Cloudiway, you see the following error: “Test connection Error No mailbox with such guid”. Cause The target email is incorrectly conf...

Unable To Access An Account Or Mailbox

Unable to access an account or mailbox. Problem During migration to Exchange or Office 365, you’re hitting the following error: Unable to access an account or mailbox. Cause Most probably, Office 36...

The SMTP Address Has No Mailbox Associated With It

Problem While migrating a user to Office 365 or Exchange using Cloudiway, you see the following error : “The SMTP address has no mailbox associated with it” or “Der SMTP-Adresse ist kein Postfac...

Autodiscovery Not Set. Trying Hardcoded ServerName

Problem You start mail migration of selected users and you see the following error: Autodiscovery not set. Trying hardcoded serverName value Cause Cloudiway uses the autodiscovery mechanism to determ...

How To Troubleshoot Free/Busy

This KB article will help you to troubleshoot your configuration for the Free/Busy component of Cloudiway’s enterprise coexistence service. Always check the User list On the Cloudiway platform, in t...

Cloudiway Performance

There are several considerations regarding email migration performance. The Cloudiway migration platform uses all available resources to provide the fastest migration possible and can support both sma...

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