Support

Free Support VS Consulting Services

This article explains the difference between the free support and the consulting services proposed by Cloudiway when you are using the cloud migration platform. While both focus on helping customers, ...

How To Open A Support Ticket

Cloudiway has support and analysis tools. Cloudiway support is free but can’t be unlimited, please make sure you have read and accepted all the conditions explained in the following article befo...

Support Rules

Cloudiway support is free but can’t be unlimited. Cloudiway has support rules to minimize time spent on processing and solving tickets.  This is the price to pay to keep support free. If you do...

Limits Of Free Support

Following this support rules article, we want to emphasize the limits of free support in this article. Free Basic Support is included in the price of all Cloudiway migration licenses. However, Cloudiw...

Cloudiway Support And Services SLA

Support SLA (Service-Level Agreement) Standard Support: Support SLA are described here: https://cloudiway.com/support/ Basic support is done from Monday to Friday. SLA are 8 business hours. Only criti...

Meet Cloudiway - A powerful migration and coexistence platform. We support Teams, G Suite, Office 365, Zimbra, Lotus, and more...
Register Now