Support

Limits Of Support

Free Basic Support is included in the price of all Cloudiway migration licenses.  However, Cloudiway shall have no obligation to provide unlimited technical support and we reserve the right to charge...

Cloudiway Support And Services SLA

Support SLA Standard Support: Support SLA are described here: https://cloudiway.com/support/ Basic support is done during your business hours from Monday to Friday 9:00 AM – 6:00 PM. SLA are 8 busin...

Support Credit Rules

Basic (Free) support is included within any licenses* Free support doesn’t mean unlimited support. The following logic applies to determine the amount of free support available and how it is used. U...

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