While both focus on helping customers, the difference between consulting services and support is that consulting services is a specific type of customer service involving other skills than documentati...
Support
How To Open A Support Ticket
Cloudiway has support and analysis tools. Cloudiway support is free but can’t be unlimited, please make sure you have read and accepted all the conditions explained in the following article befo...
Support Rules
Cloudiway support is free but can’t be unlimited. Cloudiway has support rules to minimize time spent on processing and solving tickets. This is the price to pay to keep support free. If you do...
How To Buy Premium Support And/Or Services Packages ?
This article explains how to buy Cloudiway Support Packages or Services. We include in all our licenses free Basic Support to help you face issues at each step of your data migration. For more adva...
Limits Of Free Support
Following this support rules article, we want to emphasize the limits of free support in this article. Free Basic Support is included in the price of all Cloudiway migration licenses. However, Cloudiw...
Cloudiway Support And Services SLA
Support SLA (Service-Level Agreement) Standard Support: Support SLA are described here: https://cloudiway.com/support/ Basic support is done from Monday to Friday. SLA are 8 business hours. Only criti...