Accessing WS Metadata Exchange Failed
Resolve GoDaddy SSO redirection issues during migration.
Error Message
GoDaddy Migration Error
accessing_ws_metadata_exchange_failed: Accessing WS metadata exchange failed
This error occurs during GoDaddy to Office 365 migrations when authentication is redirected.
What's Happening
Root Cause
GoDaddy SSO Redirection
This error occurs because the migration account is being redirected to the GoDaddy Single Sign-On (SSO) homepage instead of authenticating directly with Office 365.
The Problem
When GoDaddy manages your Office 365 subscription, login requests may be intercepted and redirected to GoDaddy's authentication page. This breaks the programmatic authentication that Cloudiway uses for migration.
Solution
Use Native Office 365 Authentication
The migration account must authenticate natively through the Office 365 login portal, not through GoDaddy's SSO.
Create a Dedicated Migration Account
Create a new admin account specifically for migration that isn't linked to GoDaddy's SSO system.
Verify Native Authentication
Test that the account can log in directly at
portal.office.com
without being redirected to GoDaddy.
Update Connector Configuration
Use this native-authenticating account in your Cloudiway source connector.
Detailed Guide
Key Takeaway
The "Accessing WS metadata exchange failed" error is caused by GoDaddy's SSO intercepting the authentication flow. The solution is to ensure your migration account authenticates directly with Office 365, bypassing GoDaddy's SSO system.