Account Has an Active Collection
Resolve the error that occurs when inviting a user who already has a Cloudiway account.
The Error
Account already has an active collection
This error appears when you attempt to invite a user to your Cloudiway project, but that user already has an existing account and collection on the Cloudiway platform.
Cause
The invited user already possesses an active account and collection on the Cloudiway platform. This can happen when:
- The user previously created a Cloudiway account with the same email address
- The user was previously invited to a different project
- The user started a free trial using that email address
- A previous invitation was accepted but the user is no longer active
One Account per Email
Solution
To resolve this error, the existing user account must be deleted before reinviting the user.
Steps to Delete the Existing Account
Navigate to Account
Log in to the Cloudiway portal and go to the Account tab.
Select APIs
Click on the APIs section.
Delete Account
Click the Delete Account button to remove the existing account.
Account Deletion
Next Steps
Once the existing account is successfully deleted:
Send New Invitation
The administrator can restart the invitation process for the user.
User Accepts Invitation
The user should follow the instructions in the invitation email.
Create New Account
The user creates a new account by completing the registration process.
Access Project
The user can now access the migration project with their assigned role.