Ensure user has a valid Office365 license assigned to them.

Issue

During the migration process, the following error appears:

“FATAL_ERROR : Code: Forbidden Message: Failed to get license information for the user. Ensure user has a valid Office365 license assigned to them.”

Cause

This error indicates that the system cannot retrieve license information because the required Office 365 services, specifically Microsoft Teams, are not properly assigned to the user or administrator accounts involved in the migration.

Resolution

To resolve this issue, follow these steps:

1. Verify Administrator Accounts:

   • Ensure that the administrator accounts used in both the source and target connectors have a valid Office 365 license that includes Microsoft Teams.

2. Verify the Migrating User’s License:

   • Confirm that the user whose private messages you are migrating has an active Office 365 license that includes Microsoft Teams in both the source and target tenants.