This article covers the causes and remediation of the “File owner not found” error message during a Google Sites migration. If the information here is not solving your issue, contact the support team and we will assist you with your problem.
The File owner not found error:
“File owner not found: ” TestDocName.txt” – ID: 1rHkG6V5gTIwCklUMT39W7ZrzA_1hlwvlrLFooft5Olw”
Cause of the file owner not found error
You’re getting this error since our engine could not identify the file’s owner.
Before starting the Google Sites migration, you need to audit the Google Drives so that our platform can store the IDs of the file owners in order to push the files correctly.
The file name and ID are provided in the error message to assist your investigation.
Resolution of this error in the Cloudiway platform
Once you have identified the file owner, run an audit of its Google Drive.
Once the Audit is completed, you can restart the Google Sites migration, the Cloudiway cloud migration tool will be able to push the file.