Cloudiway has support and analysis tools.
Cloudiway support is free but can’t be unlimited, please make sure you have read and accepted all the conditions explained in the following article before opening a ticket:
Once you have created your account, your project, purchased licenses and followed the admin guides. Our support entry point is in the top menu, HELP, click on Support:
Follow the steps, and enter the product for which you are requesting support:
Depending on the product, the system may ask you different questions:
- address of one impacted object (mailbox, drive, team, site)
- Error message to analyze
- If you have a global issue, provide one example to analyze.
Tickets without clear answers, can’t be processed and are refused.