In this article, you will find answers to common questions about licensing, we explain how to:
- Display your license summary.
- How and when a license is burned (consumed) or expired after 3 months of unlimited delta passes.
- We clarify the different limitations between the Trial, Nonprofit, and Standard licenses.
- Select the license type
- Limit the number of Licenses per project
You can configure your migration project at any time and purchase licenses whenever you want to run your migration. If you need to purchase more licenses, please contact your consultant.
Note: Licenses remain available anytime from the time of purchase.
1. License Summary
Once you have purchased the licenses you need for your project(s) with our sales team, we will add them to your account.
When you log in, the home page displays a summary of the available licenses:
Click on the pen (in the left of “License Summary”) or go to Account, License Summary to see the details.
The platform automatically assigns the licenses.
2. License Burned (consumed) or expired
When you purchase a license, you can use it whenever you want without any expiration date. We never consume any license unless a migration is successful.
However, once you have started using it. You can still run delta passes for 3 months. The number of delta passes are not limited.
The license gets burned during the first pass, and can not be used to migrate another object (mailbox, file, team, or site).
At the end of the 3 months, the license is considered expired and you can not run delta passes anymore.
Important: Please note that a license can be used only one time to migrate a mailbox, drive, team, or site. If you want to remigrate it, you have to use a new license.
- If you delete the content at the target and want to remigrate it, you have to use a new license (delta pass would see no changes and will not push again the data).
- If you delete an entry in the Cloudiway user list, the associated license is deleted, a new license will be used if you add the entry again in the list.
3. License Limitations: Trial vs. Nonprofit vs. Standard
|100 MB||50 GB||3 GB|
|File||100 MB||25 GB||3 GB|
|Site||100 MB||25 GB||3 GB|
|Team||100 MB / 5 messages||25 GB||3 GB|
Note: License limitations are based on the data quantity average.
Example: If you purchase 3 licenses, you can migrate 150 GB of Mail data. You can migrate 1 mailbox of 100 GB and 2 mailboxes of 25 GB.
However, if you have 1 mailbox of 100 GB but 2 other mailboxes of 50 GB, you will have to purchase one additional license to cover 200 GB in this case (even if you want to migrate 3 mailboxes).
4. Select the license type
Cloudiway gives you one Trial license for each product to let you test the platform.
Trial licenses are limited and allow to migrate only few items (see table above).
Cloudiway offers special discount for education and nonprofit organizations.
When you start your migration, a standard license is automatically assigned.
Instead, if you wish to use the trial or nonprofit license, you have to define the license to use in the migration list:
Note: if you start your migration with a Trial license and the migration is not completed due to the limitations, you should switch the license to standard in order to complete the migration.
Example: If you start a migration of a mailbox of 900 MB with a Trial, only 100 MB will be migrated. You will have to select the object and Make Standard License to finish the migration (800 MB).
5. How to limit the number of Licenses per project
You may want to limit the number of licenses that a project can consume.
To do so, edit the project:
Then set the limits in the Licenses Settings section, the project will not be able to consume more licenses than defined.
If you have any questions, please feel free to contact us. Our sales team will be happy to help you.