Sign-In Name or Password Does Not Match
Update connector credentials to resolve authentication errors.
Last updated: 2025-01-15 Troubleshooting
Error Message
SharePoint Migration Error
The sign-in name or password does not match one in the Microsoft account system.
This error occurs during SharePoint migration or Get Sites operations.
Root Cause
Invalid or Expired Credentials
The credentials stored in the Cloudiway connector are either incorrect or have expired within the target Office 365 environment.
Common Causes
- • Password was changed in Office 365
- • Username was entered incorrectly
- • Account has been disabled or deleted
- • MFA was enabled on the account
Solution
Update Connector Credentials
1
Verify Credentials
Test your admin credentials by logging into Office 365 portal directly at portal.office.com.
2
Update Connector
Navigate to your connector settings in Cloudiway and update the email address and password with correct values.
3
Restart Operation
Restart the Get Sites operation or migration process.
Password Changes
If you recently changed the admin password in Office 365, remember to
update it in all Cloudiway connectors that use that account.