One-One Chat Messages Migration From Teams To Teams
This article explains how One-One chat Messages are migrated between 2 Microsoft 365 tenants
How does it work?
One-One chat messages (private messages) are not accessible by administrators. Only the user can access his personal messages.
The solution for migrating these messages is to get consent from end users to access his messages.
The administrator of the migration first sends a link be email to every user.
The email is sent by the platform and contains a self service migration mail.
The user clicks on the link that he has received by mail.
This redirects him to Microsoft 365 and request to authenticates.
Once authenticated, he authorizes the Cloudiway platform to access his private messages.
If the user accepts it, Microsoft 365 generates a user token and sends it back to Cloudiway. Cloudiway can then use this token to access the user’s direct messages.
Currently, messages are extracted and stored into HTML files (one file per conversation).
Conversations are stored as HTML in each OneDrive in a folder named “Teams.”
Note: Cloudiway is currently working on a version that will inject the messages directly into the Teams Chat. This version should be available by end of August 2023.
User List Discovery
Under Group User List / MIGRATION , click on the Get List option:
This will connect to Microsoft 365 and retrieve the users.
Select your connector:
Click GET LIST to start the discovery:
You can also add users manually by clicking on MANAGE / Create
From the Group User List, select the users of your choice and click on Send Link.
Click Confirm on the pop-up window:
Click on the link provided in the authentication email:
The user must must click on the “Link” button. It will redirect him to Microsoft 365 and request consent.
Once done, the migration will start automatically.
Example of consent window once the user has clicked on the authentication link:
This process has to be done only one time. Once the platform has the consent, the administrator of the platform can start delta passes from the user list without involving anymore the end user.
You can monitor the process of the migration by clicking on the user and then selecting the Logs tab: