Switch Domain Global Action

Bulk update email domains in your migration user list after domain transfer.

Last updated: 2025-01-15 How To

Overview

The "Switch Domain" global action tool is used during Microsoft 365 tenant-to-tenant migrations when domains are transferred between tenants. It performs bulk updates to the migration user list by replacing email domains with new ones.

Domain Switch Process

📧
user@company.com
Old Domain
🔄
Switch Domain
Global Action
📧
user@tenant.onmicrosoft.com
New Domain

The Problem

Why This Tool Is Needed

During Microsoft 365 migrations, users initially map to different primary SMTP addresses in source and target tenants because one domain cannot exist in two Microsoft 365 tenants simultaneously.

When the source domain is moved to the target tenant during the final migration stages, the migration tool returns an error indicating the source SMTP address no longer exists.

The Challenge

You cannot edit migration user list details once a migration pass has started. The Switch Domain tool solves this by performing bulk updates.

The Solution

Using Switch Domain

1

Access Global Actions

Navigate to the Global Actions menu in your migration project.

2

Select Switch Domain

Choose the Switch Domain option from the available actions.

3

Enter New Domain

Specify the replacement domain (typically the onmicrosoft.com address for the source tenant).

4

Apply Changes

Execute the action to bulk update all affected entries in the migration list.

Limitations

Important Notes

  • No tenant modifications: This action does not edit your Microsoft 365 tenants in any way. It cannot be used to move the domain between the tenants.
  • Prefix preservation: The tool only changes domain portions, not email prefixes.
  • Manual adjustments: If email prefixes don't follow standard naming conventions, tenant user accounts require separate editing.

Does Not Move Domains

This tool only updates the migration user list within Cloudiway. You must separately move the domain between tenants using Microsoft's domain management tools.

Screenshots

Switch Domain Name
Switch Domain Name
Switch Domain Source Target Result
Switch Domain Source Target Result

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