How-To Articles

Frequently Asked Migration Questions

How do I configure mail routing during a tenant-to-tenant migration?

Mail routing ensures emails are delivered correctly during migration. Configure MX records to point to Cloudiway mail routing service, set up connectors in both tenants, and enable forwarding rules. The Cloudiway mail routing guide provides step-by-step instructions.

How do I migrate a domain between Microsoft 365 tenants?

Domain migration requires removing the domain from the source tenant, waiting for DNS propagation (up to 72 hours), then adding it to the target tenant. Plan for email downtime and consider using Cloudiway mail routing to minimize disruption.

How do I set up calendar coexistence between Google and Microsoft 365?

Calendar coexistence allows users on different platforms to see each other's free/busy status. Configure the Cloudiway Free/Busy service, set up the necessary connectors, and configure Outlook and Google Calendar settings for cross-platform availability lookups.

How do I migrate Google Vault archives to Microsoft 365?

Export Google Vault data using the Vault export feature, then use Cloudiway to import the archives into Microsoft 365 mailboxes or compliance archives. The migration preserves metadata and timestamps for compliance purposes.

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