Troubleshooting
Solutions to common errors and migration problem resolution guide. Find fixes for authentication, API, and permission issues.
Quick Diagnostic
Do you have a specific error message? Use the search to find it quickly.
Error Categories
Most Common Issues
GetUserAvailability - Information Could Not Be Found In AD
User availability error related to Active Directory.
GALSync - Google Shared Contacts Not Visible
Google shared contacts not showing after GAL synchronization.
Root Element Is Missing - Fatal Error
Fatal error during XML parsing in migration.
A Configuration Issue Is Preventing Authentication
Resolve authentication configuration issues.
Files Not Visible In Teams Channel
Migrated files not appearing in Teams channels.
The Remote Server Returned An Error 429
Managing Microsoft Graph API rate limiting and throttling.
Permission To Perform This Action - Access Denied
Missing permissions to perform the requested operation.
The Remote Server Returned An Error 401 Unauthorized
Authentication failed with unauthorized error.
Lotus Notes Database Names NSF Not Found
Connection issues with the Lotus Domino server.
Google APIs Invalid Credentials Error
Resolve Google API authentication issues.
Common Migration Error Questions
How do I fix error 429 "Too Many Requests" during migration?
Error 429 indicates Microsoft Graph API throttling. Reduce the number of concurrent migrations, enable automatic retry in Cloudiway settings, or schedule migrations during off-peak hours. Cloudiway automatically handles throttling with exponential backoff.
Why am I getting "Access Denied" errors during migration?
Access Denied errors typically occur due to missing permissions on the EntraID application or service account. Verify that all required API permissions are granted and admin consent has been provided. Check the specific article for your migration type.
How do I resolve authentication errors (401 Unauthorized)?
Error 401 usually indicates expired credentials or incorrect authentication configuration. Verify your connector credentials, check that certificates haven't expired, and ensure the service account has the required licenses and permissions.
What should I do if migrated files are not visible in Teams?
Files may not appear immediately due to indexing delays. Wait 15-30 minutes for SharePoint to index the files. If they still don't appear, check folder permissions and ensure the files were migrated to the correct document library.
Can't find the solution?
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