Configuration Issue Preventing Authentication
Troubleshoot and resolve authentication configuration errors during migration.
Error Message
Migration Error for [domain]: A configuration issue is preventing authentication – check the error message from the server for details.
This error occurs when Cloudiway cannot authenticate with your source or target tenant due to configuration problems. There are two primary causes for this error.
Two Common Causes
Cause 1: Domain Configuration Mismatch
This occurs when domains were moved after cutover but the Cloudiway portal wasn't updated accordingly. The old domains remain in the source connector while the new domains haven't been added to the target connector.
Common Scenario
After completing domain cutover between tenants, you attempt to run a delta pass migration. The system fails because it's looking for domains in connectors where they no longer exist.
Resolution for Domain Mismatch
- Remove outdated domains from the source connector
- Add the new domains to the target connector
- Verify all changes are saved in the Cloudiway portal
- Restart the migration process
Cause 2: Expired Client Secret
Manual connectors using Azure App Registration can fail when the client secret value is either expired or incorrect. Azure AD client secrets have expiration dates, and migrations will fail once the secret expires.
Client Secret Expiration
Resolution for Expired Secret
Access Azure Portal
Go to Azure Active Directory → App registrations → Your app
Generate New Secret
Navigate to Certificates & secrets → New client secret
Copy Secret Value
Copy the secret value immediately - it won't be shown again
Update Cloudiway Connector
Update the affected connector with the new client secret
Resolution Steps Summary
| Cause | Solution |
|---|---|
| Domain mismatch | Update domain configuration in source and target connectors |
| Expired client secret | Generate new secret in Azure and update connector |