Google Groups Error: Specified Folder Could Not Be Found
Resolve provisioning delays when migrating to Office 365 shared mailboxes.
Error Message
Group Migration Error
Fatal Error in Group Migration of [Name of Group] Error during folders binding: The specified folder could not be found in the store.
This error occurs when migrating Google Groups to Office 365 shared mailboxes.
Timing Issue
Root Cause
Microsoft Provisioning Delay
When migrating Google Groups to Office 365 shared mailboxes, Cloudiway automatically creates target shared mailboxes if they don't exist. However, Microsoft occasionally experiences delays in provisioning these shared mailboxes.
What's Happening
The migration process attempts to deliver emails to the target shared mailbox before Microsoft has fully provisioned it. The mailbox exists in the directory, but its folders aren't yet accessible.
Solution
Wait and Retry
The system includes a built-in timeout mechanism to handle provisioning delays. In most cases, simply retrying the migration after waiting resolves the issue.
Wait for Provisioning
Allow 15-30 minutes for Microsoft to fully provision the shared mailbox after it was created.
Verify Mailbox Exists
Check the Microsoft 365 Admin Center to confirm the shared mailbox appears and is accessible.
Retry Migration
Restart the migration for the affected group. The shared mailbox should now be fully available.