Migration Status: License Exceeded
Resolve license capacity issues to continue your migration.
Last updated: 2025-01-15 Troubleshooting
Error Message
Migration Interrupted
Migration Status: License Exceeded
This error halts the migration process when the license limit is reached.
What's Happening
📋
Migration Queue
Items waiting
→
🎟️
License Pool
Exhausted
→
⛔
Migration
Stopped
Root Cause
Insufficient License Capacity
This error occurs when migrating users, sites, groups, or other entities and the current license lacks sufficient capacity for the specific migration source being processed.
Common Scenarios
- • All purchased licenses have been consumed
- • Project has a license limit that's been reached
- • Using trial licenses with limited capacity
- • Attempting to migrate more items than licenses available
Solution
Option 1: Purchase Additional Licenses
1
Access the Shop
Click Shop → Buy Licenses in the upper right corner of the Cloudiway platform.
2
Select License Type
Choose the appropriate license type for your migration (Mail, File, Site, etc.).
3
Complete Purchase
Add to cart and complete checkout. Licenses are immediately available.
Option 2: Adjust Project License Limits
If you have unused licenses in other projects, you can adjust the license allocation for your current project.
- 1. Navigate to Project Settings
- 2. Review license limits
- 3. Remove or increase the limit as needed
Resume Migration
After obtaining additional licenses or adjusting limits, simply restart the
migration. Items that failed due to license exceeded will be processed with
the newly available licenses.