Cloudiway License Is Invalid
Resolve license type mismatches preventing migration.
Last updated: 2025-01-15 Troubleshooting
Error Message
Migration Error
License Is Invalid
This error prevents the migration from starting or continuing.
License Validation
📧
Mail Migration
Requires Mail License
≠
📁
File License
Wrong type
→
❌
Invalid
Mismatch detected
Root Cause
License Type Mismatch
The "License Is Invalid" error occurs when there's a mismatch between the license type being used and the source being migrated. Each migration type requires its specific license.
Common Causes
- • Using a File license for Mail migration
- • Using a Mail license for Site migration
- • Insufficient standard licenses available
- • Using incompatible license for the source type
License Types
• Mail Licenses → Email migration
• File Licenses → OneDrive/Drive
• Site Licenses → SharePoint sites
• Teams Licenses → Teams/Groups
Solutions
Step 1: Verify License Type
Check that you purchased the correct license type for your migration:
| Migration Type | Required License |
|---|---|
| Email/Calendar/Contacts | Mail License |
| OneDrive/Google Drive | File License |
| SharePoint Sites | Site License |
| Teams/Groups | Teams License |
Step 2: Check Available Licenses
- 1. Navigate to your project dashboard
- 2. Review the license count for each type
- 3. Ensure standard licenses are available (not just trial)
Step 3: Purchase Correct License
If you need a different license type:
- 1. Go to Shop → Buy Licenses
- 2. Select the appropriate license type
- 3. Enter quantity and complete purchase
- 4. Retry the migration
Project License Limits
Also check if your project has license limits set. You may have licenses
available at the account level but restricted at the project level.