Verify OneDrive Account Exists
Check user OneDrive provisioning status before migration.
Error Messages
OneDrive account not found
User's mysite not found
These errors occur during file migration or preprocessing when the user's OneDrive cannot be located.
Root Causes
The user has never accessed OneDrive, so it was never provisioned.
The source or target email address in the migration list is wrong.
User's Office 365 license doesn't include OneDrive for Business.
First Check
Verification Path
Verification Steps
Access SharePoint Admin Center
Go to the Microsoft 365 admin center and navigate to Admin centers → SharePoint.
Open User Profiles
In the left navigation menu, select User profiles (may be under More features in the new admin center).
Search for the User
Enter the user's email address in the search field and click Find.
Manage Personal Site
If the user is found, right-click on their entry and select Manage personal site.
Check Result
If OneDrive Doesn't Exist
Users without OneDrive accounts must have them created before migration:
- • Have the user log into OneDrive directly (fastest method)
- • Use PowerShell to pre-provision OneDrive for multiple users
- • Run Cloudiway preprocessing to trigger provisioning