OneDrive Not Provisioned
Resolve provisioning errors during file migration preprocessing.
The Problem
Error During Preprocessing
OneDrive not provisioned
This error appears during file preprocessing when migrating to OneDrive.
OneDrive Provisioning Process
Root Cause
Understanding Microsoft's Provisioning
Typically, OneDrive profiles are created automatically when users first access them. During migration preprocessing, Cloudiway sends a programmatic provisioning request to Office 365.
The Critical Detail
This is an asynchronous task - it only queues the request on Microsoft's side. It could take some time to execute.
Why the Error Appears
The error appears if Microsoft hasn't completed the provisioning within 5 minutes. This indicates a bottleneck on Microsoft's end, not a Cloudiway problem.
Solutions
Wait for Microsoft Processing
The provisioning requests remain queued and will eventually execute. Cloudiway cannot accelerate this process on the Microsoft side.
Typical wait time: 5-30 minutes, but can be longer during peak periods.
Retry Preprocessing
Once Office 365 completes the provisioning request, restart the preprocessing task to finish successfully.
Wait 15-30 minutes, then retry preprocessing for the affected users.
User Login Trigger (Fastest)
Ask affected users to log into their OneDrive directly. This triggers immediate profile creation and can resolve the issue faster than waiting for background processing.
- 1. User navigates to onedrive.com
- 2. User signs in with their Office 365 credentials
- 3. OneDrive is provisioned immediately
- 4. Retry preprocessing in Cloudiway
Best Approach
Key Takeaway
This delay originates from Microsoft's infrastructure, not the migration tool. The provisioning request is queued and will be processed - it just takes time. Be patient and retry after waiting.