Permissions and Membership Migration Issues
Resolve permission and group membership failures during migration.
Permission Migration Flow
Problems Identified
Cloudiway migration may encounter two related issues:
✗ Permission Migration Failures
One or more permissions don't transfer to the target during file or folder migration.
✗ Group Membership Failures
Members aren't added during group or site migration pre-processing.
Root Causes
Migration Process Sequence
- 1
Extract Source Permissions
Member or ACL email addresses are extracted from source files/groups.
- 2
Look Up Mapping Table
Source emails are converted to target emails using Cloudiway's mapping table.
- !
Mapping Entry Missing
If mapping entries are missing, conversion fails and migration stops for that permission.
- !
Target User/Group Missing
Target users/groups must already exist; if absent, the operation fails.
Key Limitations
⚠️ Delta Pass Limitation
Important: A delta pass will not remigrate a missing permission. If the file is migrated, the delta pass will not detect any changes and will not remigrate the file.
Impact
- → Permissions transfer simultaneously with files
- → Complete drive remigration is necessary to recover missing permissions
- → Additional license may be required for full remigration
Troubleshooting Steps
Before Contacting Support, Verify:
For team/group migrations, ensure pre-processing ran successfully.
Check that all source emails have corresponding target entries in the mapping table.
Verify target users and groups exist in Office 365.
Information for Support
If you need to contact support, provide (as plain text):
- → Source email address (group or file path)
- → Missing member/permission email
- → Mapping table screenshot showing the entry
- → Office 365 admin portal confirmation of target user/group existence