Troubleshooting

Problem While migrating from Zimbra you noticed the following error in your logs: “… System failure: Request not allowed on port [port]”. Cause The Zimbra server doesn’t accept the requests of Cloudiway, because the port configured in the platform is incorrect. Resolution Make sure that the port is correct (143 or 993) and restart your migration. […]

Problem While migrating from Zimbra you noticed the following error in your logs: Fatal error during migration process: No connection could be made because the target machine actively refused it [ip-address]:[port]. Cause The Zimbra server blocked the connection. Most probably there are some security restrictions configured (firewall, server settings, IP restrictions). Resolution Make sure that there […]

You are migrating an archive between Office 365 tenants and you’re hitting the following error: Fatal error during migration process: Test Archive Connection Failed: The specified folder could not be found in the store   Problem Your archive migration runs into the following error and stops: “Fatal error during migration process: Test Archive Connection Failed: […]

Problem In your migration log for your Google Groups migration, you see the message: “Matching member (’email address)‘ error: Email not found in referential“. Cause The user is not present in your mapping list so the platform can not match source and target emails. In this case, the posts will be created in the target […]

Problem During a Google site migration to SharePoint, the get sites, audit, or migration fails with the following error message: Additional Google authentication is required. Please contact support to white list the server Address. Cause During site migration, Cloudiway internal servers try to connect to your Google Apps. Since our servers are located in a […]

Problem: During a File Migration involving OneDrive or Google Drive, you are getting the error – A task was canceled – and the migration ends up in a fatal error.   Cause: This is a timeout that is generated from Google or Microsoft.  It is out of the control of the Cloudiway tools. Resolution: Restart […]

Problem During Google authentication,  the migration or Pre-Processing task fails with the following error message: Error:”invalid_grant”, Description: ” Invalid email or User ID”, Uri:” Cause The email address, configured in the platform is not correct or does not exist in Google Apps. Either the source email address of the user, or the target email address […]

Problem During a migration from Google Apps, you’re getting this error: Google.Apis.Requests.RequestError The user must be signed up for Google Calendar. [403] Errors [ Message[The user must be signed up for Google Calendar.] Location[ – ] Reason[notACalendarUser] Domain[calendar] ] Cause The account has a problem with Google authentication. Resolution Please check the following issues: 1. User […]

Problem During a migration from Gmail to Office 365, you’re hitting the fatal error ‘ Fatal error during migration process: ResponseCodeType.ErrorQuotaExceeded’. Cause The target mailbox is full and doesn’t have enough space storage for migrating mails. Resolution Increase the quota of the target mailbox and restart your migration.   Product: Gmail to Office 365 migration

Problem You are migrating to OneDrive, and during file preprocessing, you’re getting the following error: Onedrive not provisioned Cause When you create a user, the OneDrive profile is created on the fly the first time that a user tries to access their OneDrive. However, it’s possible to programmatically pre-provision the OneDrives. See Microsoft article: https://technet.microsoft.com/en-us/library/dn800987.aspx This […]