Troubleshooting

This article covers the causes and remediation of the “The account already has an active collection” alert message during the invitation process of a user to your collection or project. If the information here is not solving your issue, contact the support team, and we will assist you with your problem. The account already has an […]

This article covers the causes and remediation of the “Unable to connect to the mailbox in the TARGET” error message during a Google Groups through Vault to Office 365 migration. If the information here is not solving your issue, contact the support team and we will assist you with your problem. The Unable to connect […]

This article covers the cause and remediation of the “Error migrating HTML content” error message during a Google Sites to SharePoint migration. If the information here is not solving your issue, contact the support team and we will assist you with your problem. The error: “Error migrating HTML content for page Test Page: The file […]

This article covers the causes and remediation of the “File owner not found” error message during a Google Sites migration. If the information here is not solving your issue, contact the support team and we will assist you with your problem. The File owner not found error: “File owner not found: ” TestDocName.txt” – ID: […]

Dashboards are essential for monitoring your migration performance, mailboxes, files, sites, groups migration statuses, and more from one place. They are an important part of any migration project. They provide a visual overview of how your migration is progressing, allowing you to monitor each step in the process. In this article, we explain the different […]

While trying to applicate Signature for Google tenants, you may have to deal with the following error message: “Set signature error for rachel@ilinfo.fr: Google.Apis.Requests.RequestError Signature exceeds maximum length of 10000 characters [400] Errors [ Message[Signature exceeds maximum length of 10000 characters] Location[ – ] Reason[invalidArgument] Domain[global] ]” Cause It is a Google limitation that can’t […]

To assign the Mailbox Import Export role in Exchange Online, you may either use Admin Exchange Center or the PowerShell: Using Admin Exchange Center Go to Admin Exchange Center, open Roles, and select Admin roles as shown in the picture below. The right section of the screen should be populated now with available admin roles. […]

While migrating or auditing a Google Shared Drive, you might face the following error: “Could not add migration account as Organizer of Shared Drive. Scope ‘https://www.googleapis.com/auth/drive’ is needed. Google.Apis.Requests.RequestError Bad Request. User message: “Sorry, you cannot share with that many individual recipients. You can share with more people by using Google Groups.” [400] Errors [ […]

In some cases when you are trying to perform multiple actions at the same time (sessions), you may face the following error: “Max number of PowerShell sessions exceeded. Please wait for other jobs to finish and try again later” There is a limitation on the maximum number of sessions. The current maximum number of sessions […]

During a Google Vault migration, you may come up with an error message: “Warning: The PST mapping file contains some missing target address entries. It needs to be adjusted manually.” What causes the PST mapping file error Google Vault export is generating 1 pst file for every 1Gb of data. Cloudiway generates mapping files up […]