Troubleshooting

Could not add migration account as Organizer of Shared Drive

While migrating or auditing a Shared Drive, you might face the following error: “Could not add migration account as Organizer of Shared Drive. Scope ‘https://www.googleapis.com/auth/drive‘ is needed. Google.Apis.Requests.RequestError Bad Request. User message: “Sorry, you cannot share with that many individual recipients. You can share with more people by using Google Groups.” [400] Errors [ Message[Bad […]

PowerShell Max Number Of Sessions Exceeded

In some cases when you are trying to perform multiple actions at the same time (sessions), you may face the following error: “Max number of PowerShell sessions exceeded. Please wait for other jobs to finish and try again later” There is a limitation on the maximum number of sessions. The current maximum number of sessions […]

Google Vault Mapping File Limitation

During a Google Vault migration, you may come up with an error message: “Warning: The PST mapping file contains some missing target address entries. It needs to be adjusted manually.” What causes the PST mapping file error Google Vault export is generating 1 pst file for every 1Gb of data. Cloudiway generates mapping files up […]

SharePoint Online : Enable Custom Script

You’re migrating from a SharePoint site to a SharePoint site, and you’re missing many pages in the target site: You need to make sure that the custom script is enabled in your target tenant. SharePoint Online requires the custom script to be enabled to migrate the pages. Otherwise, you’ll get the following error for the […]

How To Open A Support Ticket

Cloudiway has support and analysis tools. Cloudiway support is free but can’t be unlimited, please make sure you have read and accepted all the conditions explained in the following article before opening a ticket: Support Rules   Once you have created your account, your project, purchased licenses and followed the admin guides. Our support entry point […]

Support Rules

Cloudiway support is free but can’t be unlimited. Cloudiway has support rules to minimize time spent on processing and solving tickets.  This is the price to pay to keep support free. If you do not agree with the following rules of free support, you have the ability to purchase paid services or paid support.   […]

Domain Name Fatal Error

Your migration may end up in fatal error with this message: DomainName in source connector is not correct or DomainName in target connector is not correct   Add the domain name of the affected user in the appropriate connector If you are hitting this error, you should add the domain name(s) mentioned in the Cloudiway […]

The Target Mailbox Size Differs From The Source

During a Mail migration You noticed that the size of the target mailbox is different from the size of the source mailbox. As data gets moved from one environment to another, size may change considerably. Cloudiway does not increase or decrease the size of the migrated content. Differences between the source and destination The change […]

Difference Between Total And Migrated Items

At the completion of a mailbox migration, you might notice a difference between the number of migrated emails and the total number of items in the source mailbox. What is the reason? There are several reasons for this and this doesn’t mean that there are missing emails. Some migrated items are ignored The platform migrates […]

ListUsers Error Google (Domain Not Found)

When running Get List in Files -> User List for a GSuite connector, the task fails with the following error message: ListUsers Error Google.Apis.Requests.RequestError Domain not found. [404] Errors [ Message[Domain not found.] Location[ – ] Reason[notFound] Domain[global] ] Cause The domain name configured in the platform for the GSuite connector is invalid. Resolution Make […]

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