General Information

Introduction To Cloud Migration Paths

There are several ways to migrate your messaging system. This article gives a short introduction to the different options. The decision you will take will vary depending on several parameters: How much time do you have for the migration? What is the volume of data to migrate? What is the available bandwidth? How long do […]

What Is Migrated During A SharePoint Migration?

Following this Sharepoint Online Migration product page with the list of what is migrated, here is the complete list, from SharePoint Online to SharePoint Online. What is migrated? Top Navigation bar Quick Launch bar Permissions at site level. Structure of site Welcome Page URLs (rewritten during the migration) Document Libraries Lists (Discussion boards, Microfeeds, Announcements, Event […]

Licenses Analysis Dashboard

Having access to the admin console as a super admin user, you can have a full picture of all the licenses that have been used (burned) and the remaining available. You can find the field “Licenses Analysis” by clicking on the “Admin” on the upper left of your screen: This will reveal all the available […]

Dashboards Options And Statuses

Dashboards are essential for monitoring your migration performance, mailboxes, files, sites, groups migration statuses, and more from one place. They are an important part of any migration project. They provide a visual overview of how your migration is progressing, allowing you to monitor each step in the process. In this article, we explain the different […]

Migration Status

While using Cloudiway’s migration products (File, Mail, Groups, Site), various statuses indicate the progress of every action that has been made. Possible statuses that a user can get are: Not started This is the default status when a user is first created. You can launch an audit. You can start a preprocessing. You can start the […]

Free Support VS Consulting Services

While both focus on helping customers, the difference between consulting services and support is that consulting services is a specific type of customer service involving other skills than documentation, product feedback, and technical problem-solving. Support Engineer: Focus on Technical Support: Support Engineers primarily focus on providing technical support to customers or end-users. They troubleshoot issues, […]

How To Open A Support Ticket

Cloudiway has support and analysis tools. Cloudiway support is free but can’t be unlimited, please make sure you have read and accepted all the conditions explained in the following article before opening a ticket: Support Rules   Once you have created your account, your project, purchased licenses and followed the admin guides. Our support entry point […]

Support Rules

Cloudiway support is free but can’t be unlimited. Cloudiway has support rules to minimize time spent on processing and solving tickets.  This is the price to pay to keep support free. If you do not agree with the following rules of free support, you have the ability to purchase paid services or paid support.   […]

File Migration Performance Considerations

This article covers the primary performance considerations when migrating files.   1. Microsoft Import Service instead of CSOM For migration to Microsoft 365, Cloudiway is leveraging the Microsoft Import Service. It is usually the bottleneck of the migration. Why are we using this service? Files can be migrated to SharePoint (SharePoint sites, Team sites, OneDrive) […]

How Do I Pay An Invoice ?

This article explains how to pay an invoice in the Cloudiway Platform. You should use this procedure in case if you need to pay an invoice already prepared by our sales team.   To pay your invoice, log into your account at https://portal.cloudiway.com/   From the main screen, use the dropdown button SHOP then click on “Invoice […]

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