The User Must Be Signed Up for Google Calendar
Verify the Google account exists and is active to resolve this error.
Error Message
Google Calendar Migration Error
The user must be signed up for Google Calendar. [403]
Reason: notACalendarUser
This error occurs when attempting to migrate calendar data from Google.
Account Access Issue
Root Cause
Account Authentication Issues
This error stems from authentication issues with the Google account, indicating problems preventing calendar access during migration. The account may not exist, be suspended, or have expired credentials.
Possible Conditions
- • Non-existent account: The user account doesn't exist in your Google Workspace domain
- • Suspended account: The account has been deactivated by an administrator
- • Expired credentials: The user's password needs to be renewed
Solution
Verify and Fix Account Status
Check Account Existence
Verify the user actually exists in your Google Workspace Admin Console. Check for typos in the email address.
Confirm Account Status
Check if the account is active or suspended. Reactivate if necessary in the Google Admin Console.
Verify Password Status
If using password-based authentication, ensure the password hasn't expired or been changed.
Restart Migration
After resolving the account issue, restart the calendar migration for the affected user.
Email and Contacts Still Migrate
Troubleshooting Checklist
- User exists in Google Admin Console
- Account status is "Active" (not suspended)
- Google Calendar service is enabled for the user
- Password is current and not expired
- Email address is spelled correctly in migration list