Troubleshooting

Invalid Impersonation Prn Email Address

Problem During migration or audit from G Suite, you have noticed the following error: “Error:”invalid_request”, Description:” Invalid impersonation prn email address.”, Uri:”” Cause The user email configured in the platform is incorrect or doesn’t exist in your G Suite. Resolution Correct the users’ email in the User list and restart your task.

Sign-In Name Or Password Does Not Match (Microsoft Account System)

SharePoint migration: The sign-in name or password does not match one in the Microsoft account system. Problem During migration or Get Sites of SharePoint, you have noticed the following error: “Fatal error during migration process: The sign-in name or password does not match one in the Microsoft account system.” Cause The password configured in the […]

Get Source Conf Error

Problem When migrating to or from OneDrive, your’re getting the following error: “Start() Error for xxx@domain.com : Get Source Conf Error : Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).” Cause This message means that you have a configuration problem in your OneDrive source connector. The AppID or AppRealm is incorrect. Resolution Follow this […]

Google Groups Wrong Password

Problem During the migration of Google Groups to an Office 365 Unified group or shared mailbox, you have noticed the following error: “Get Groups Error: Login to Google Failed: Invalid Password: Wrong password. Try again.” Cause The credentials configured in the source connector are incorrect. Resolution Correct your email and or password in the source […]

Google Groups Error: Specified Folder Could Not Be Found

Problem During the migration of Google Groups to an Office 365 shared mailbox, you have noticed the following error: “Fatal Error in Group Migration of [Name of Group] Error during folders binding: The specified folder could not be found in the store. Cause During migration, the platform will check whether the target shared mailbox exists. […]

Access Denied For Google Groups

Problem While migrating your groups, you noticed the following error in the logs: “Fatal error during migration process: Initialization of Office 365 Unified [Name of your group] […] Access Denied .” Cause The platform cannot connect to your target Office 365 admin account. Resolution Please check if the admin credentials, configured in your target connector, […]

Zimbra Migration: A Connection Attempt Failed

Problem While migrating from Zimbra you noticed the following error in your logs: “Fatal error during migration process: Failed to authenticate: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond”. Cause The Zimbra server blocked the […]

No Mailbox With Such Guid Error

Problem While migrating a user to Office 365 or Exchange using Cloudiway, you see the following error: “Test connection Error No mailbox with such guid”. Cause The target email is incorrectly configured. If the target is Office 365, the account does not have any product license (Office 365 license), and/or any Exchange license is not […]

Site Migration: Welcome Page Cannot Be Deleted

Problem At the beginning of your migration to SharePoint site you noticed the following error: “The item that you are trying to delete is the current welcome page and cannot be deleted.”. Cause To avoid conflicts, the platform deletes the already existing pages from the target SharePoint at the beginning of migration and then recreates […]

Zimbra Migration: Failed To Authenticate

Problem While migrating from Zimbra you noticed following error in your logs: “Failed to authenticate: permission denied: need right: adminLoginAs for account [user’s account]”. Cause The admin account configured in your source connector doesn’t have enough permissions to access user’s account. It should be granted LoginAsAdmin rights in order to have access to users’ mailboxes. […]

Meet Cloudiway - A powerful migration and coexistence platform. We support Teams, G Suite, Office 365, Zimbra, Lotus, and more...
Register Now