Troubleshooting

Problem During your Group Migration, you encounter the following error:  “Error during folders binding: The SMTP address format is invalid.” Cause This issue occurs because the migration engine tries to connect to the Group Mailbox with the Target Name, which was not updated by the preprocessing task or you didn’t set it to the email […]

Problem During a Lotus Notes Migration, the migration fails with the following error message: “ERROR Database names.nsf not found” Cause 1 The name of the server configured in the source connector is incorrect. Resolution 1 Check the name and correct it if it is wrong. If it is correct than check if the server is […]

Here are several errors you may encounter during a Lotus Notes to Microsoft 365 migration project: Error 1: Runtime InteropServices During a mail migration from Lotus Notes, the migration fails with the following error message: “System.Type System.Runtime.InteropServices.Marshal.GetTypeFromCLSID(System.Guid).” Cause Missing the Framework.Net software from the server when the Agent starts running. Resolution Download and install the […]

I. During Free/Busy Problem Performing free/busy requests to Google failed with the error ‘Google.Apis.Requests.RequestError Invalid Credentials [401] Errors [ Message[Invalid Credentials] Location[Authorization – header] Reason[authError] Domain[global] ] ‘. Cause 1 The login filled in the field Free/busy User Login is not valid Resolution 1 Check if your user has: A valid account (no issue with password expired, […]

Problem While performing a Free/Busy lookup of one of your users in Exchange, you are able to get the availability only for the next 62 days. So while performing your requests you see the error message “The requested time duration specified for FreeBusyViewOptions.TimeWindow is too long”. Note, that there are no such limitations in Office 365. […]

Problem When migrating a personal Gmail mailbox, you’re hitting the following error: Fatal error during migration process: MAAS Imap client mode ERROR Cause 1 Cloudiway migration platform is a B2B migration platform. It is designed to migrate company data, not personal data. Messaging systems like Hotmail, Yahoo, Gmail (personal Gmail) are not supported Cause 2 […]

Problem During migration to Office 365 or migration from office 365, you have noticed the following error: “Fatal error during migration process: Unable to connect. Please check your credentials. Error message = Root element is missing.” Cause The Server Region chosen in your Office 365 connector is incorrect. Resolution If you have your Office 365 […]

Problem During migration to Office 365, you have noticed the following error: “Failed to write Mail:[Title of your message] ErrorMessageSizeExceeded” Cause The mail is larger than the Exchange Web Services permissions in the Office 365 target. Resolution Change the maximum size of the message allowed in your target mailbox. You can use the following PowerShell […]

Problem During  your G Suite migration, you have noticed the following error: “Error:”invalid_request”, Description:” Invalid impersonation prn email address.”, Uri:”” Cause The user email configured in the platform is incorrect or doesn’t exist in your G Suite. Resolution Correct the users’ email in the User list and restart your task.

SharePoint migration: The sign-in name or password does not match one in the Microsoft account system. Problem During migration or Get Sites of SharePoint, you have noticed the following error: “Fatal error during migration process: The sign-in name or password does not match one in the Microsoft account system.” Cause The password configured in the […]